Returns & Exchanges
We want you to stay cozy and satisfied, which is why we offer a 30-day return policy on all unworn Heat Holders products in their original packaging. If your purchase doesn't provide the ultimate warmth you expected, our hassle-free process ensures a quick exchange or refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the thermal items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items to maintain their heat-retaining properties.
Ship It Back
Drop off your package at any authorized carrier location; we recommend keeping your tracking receipt until the return is fully processed.
Receive Refund or Exchange
After our warehouse team inspects the returned goods, we will issue a refund to your original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing